This Data Report, issued by the 3-1-1 Houston Service Helpline, gives a detailed account of 3-1-1 performance in fiscal years '02 and '06. The 2002 report provides information on Houston's first year of 3-1-1 implementation, while the 2006 report describes the expanse of services over the four year period. The Houston Service Helpline witnessed a spike in calls during FY 2006 due to Hurricane Katrina, resulting in an all-time high in call volume. Houston's 3-1-1 management team remains dedicated to providing excellent customer service to all of customers and plans to expand in the coming years.