![Customer Experience](/sites/default/files/styles/lead_image/public/2021-05/Customer%20Expereince%20CX%20Lead%20Image.jpg?itok=-YvI_Mrk)
How customer journey mapping can enhance service delivery.
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How local government managers can help create public spaces that provide a sense of community and belonging.
![Sustainability Equity](/sites/default/files/styles/lead_image/public/2021-05/Sustainability%20Equity%20Lead%20image.jpg?itok=WgXltoFW)
Sustainable Communities Advisory Committee Subcommittee on Social Justice and Equity
![](/sites/default/files/styles/lead_image/public/105293_supreme%20court%20spring.jpg?itok=bzm6ePGd)
Upcoming Supreme Court case may make it more difficult for city councils and county boards to censure unruly members.
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As a local government leader, you should focus on your own journey to success and happiness. When you get there, reach back down and lend a helping hand.
![](/sites/default/files/styles/lead_image/public/School%20Classroom%20Covid%20Lead.png?itok=FyoCMF14)
The challenge of reopening schools for in-person learning during COVID-19 has created space for innovation by school districts and communities.
![](/sites/default/files/styles/lead_image/public/HSO%20Vaccine%20Management%20-%20ICMA%20Blog.jpg?itok=_8-XhTDD)
Technology solutions to reach vaccination goals faster
![](/sites/default/files/styles/lead_image/public/106822_Supreme%20Court_1.jpg?itok=gi6pROQD)
State and local land use are inextricably linked. While "state sovereignty" only applies to states, New Jersey and local governments owned some of this land jointly.
![](/sites/default/files/styles/lead_image/public/Fire%20EMS%20Lead.jpg?itok=h04zfzVc)
Conquering the game of public safety through flexibility and preparation.