For Special Immigrant Visa requests, please email

What do you get when a crisis quickly hits your organization and threatens to harm people or property, seriously interrupts operations, damages your reputation, or negatively impacts your organization? The answer is chaos.

This is why a solid, planned-out crisis communication plan is key for your organization. Advance preparation permits a local government to be proactive instead of reactive and allows you to employ customized methods and strategies during those chaotic times.

This complimentary e-book, Building Resilient Communities During Disruptive Change -- Part 1: Crisis Communications, looks at ways to develop sound crisis communication practices to help citizens and local government personnel understand and deal with dangerous situations in a timely and prudent manner. It covers:

  • A walk through of an effective crisis response plan, including situational analysis, audience identification, communications response, message development, and suggested tools.
  • How to work with elected officials during a crisis.
  • Tips on how to expand capabilities with no- or low-cost alternatives.
  • How to mobilize your crisis plan for improved emergency response.
  • Plans, processes, and protocols that have been successfully implemented in other communities.
  • Why waiting for a crisis to define your personal and leadership values or instill a good work ethic in your organization is a recipe for disaster. 

Download the e-book, today!

Free Member Access to E-Book 

Nonmember Access to E-Book 

This e-book is available to members for free download as a member benefit. Become a member to receive exclusive resources.

To assist leaders during times of disruptive change, ICMA has launched an area with centralized resources that focus on planning and preparedness for disruptive challenges.