This conference document was used in the New Tools to Lead Community Change: Engaging Community Institutions and Individuals session. 

This conference document was used in the Daring to Engage Electronically session.

This conference document was used in the The 21st Century Manager: What Does It Take to Have a Smart Community?

This conference document was used in the Designing the Future: Where Is the Concept of "City" Headed? session. 

This conference document was used in the The 21st Century Manager: What Does It Take to Have a Smart Community?

This conference document was used in the Standing Strong against Social Media session during the 2015 ICMA Annual Conference.

This conference document was used in The Phantom Menace: Addressing E-Hostility in Your Community session during the 2015 ICMA Annual Conference.