This document is a sample of Chesterfield County, Virginia's plan for their social media use.
San Francisco’s 311 Call Center is connected with Twitter.
This article discusses the costs of IT support in the public sector and how government IT managers and CIOs can control the costs of these services during the current...
Across industries, competencies provide a foundation on which to build coherent efforts to increase the knowledge, skills and abilities of employees...
This article reviews the changing views about what residents expect from a municipal website.
This white paper examines the importance of maintaining a consistent two-factor authentication policy during a business disruption...