This article summarizes the experience of Fairfax County, Virginia in implementing a new citizen relationship management (CRM) database system...

This article presents the costs of poor employee retention for local governments and encourages managers to adopt practices to create a culture of employee retention.

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...

This article explores methods for managers to turn office conflicts into creative forces.

This article summarizes the various in-service training program strategies employed by San Marcos, Texas City Manager Larry D. Gilley, recipient of ICMA's...

This article discusses Orange County, Florida’s preparation plan for the Census 2000. Stresses the need to have a complete and accurate count of all Orange County residents...