Difficult conversations are necessary—at least if you want people to correct mistakes, learn, and grow. Remember one rule: You're trying to help, not win.

If you’ve ever tried to lose weight, quit smoking, or manage a chronic condition like diabetes or high blood pressure, you know how hard it can be.

In the March 2014 issue of PM magazine, with a little help from my management peers, I wrote about improving the recruiting process (“A Guide to Better Recruiting”).

So how as leaders do we approach the issue of conflict?