It is tough for any organization to hardwire a knee-jerk yes response into its culture. It requires not only a sincere desire to serve the customer, but also an obsession to do so.

Not sure if you have been keeping tabs on Outside Magazine's "Best Towns 2016, but both of the finalists are members of ICMA!

Earlier this month, CountryLiving magazine announced the best small towns to visit this summer and a majority of the towns on this list are managed by ICMA members. 

Our recent call for success stories netted a good example of citizen engagement from the Town of Marana, AZ. Town Manager Gilbert Davidson, an ICMA Credentialed Manager and recipient of the John J. DeBolske Professional Excellence award from ACMA (Arizona City Managers’ Association), worked with his staff to come up with a new model. Tony Hunter,…

Town Manager Gilbert Davidson worked with his team to find a better way to engage the citizens of Marana, Arizona. The result is the Marana Citizens' Forum.

To spread awareness of prescription drug and heroin abuse, Gloucester County, Virginia launched its “Sink or Swim” campaign.