This report is the third case study in a series that looks at how communities are linking their 311/CRM systems to their citizen engagement efforts.

If you have the interest, passion and commitment for making a difference in the lives of those who make a difference in communities worldwide, consider ICMA, an employer of choice.

In honor of his outstanding performance and 19 years of public service, Johnson City, TN City Manager Pete Peterson was named Manager of the Year by the Tennessee City Management Association (TCMA). The award is presented by TCMA each year to acknowledge Tennessee managers, administrators, or assistants who have made exceptional contributions to their profession.

Public Libraries & E-Government

Public Libraries & Access

Public Libraries & Employment