The ICMA Executive Board approved the ICMA Strategic Plan at its February 2017 meeting after ICMA members completed a two-year strategic planning process.

New York, Denver, and Louisville, Kentucky, Achieve Highest Designation

Take a moment and think back to your first job as an adult. What were you looking for? You probably hoped to find a stable job with good benefits in an organization where you could grow, make a decent living, and retire after many years of service. Well, I’m here to tell you that priorities…

Tips for identifying performance indicators for difficult-to-measure services.