It’s the soft stuff that is the hard stuff, but it’s the soft stuff that makes the difference,” says Chief Operating Officer Tom Malone of the Milliken Company...

Davenport's expectations from a third party to administer a citizens survey to residents of the city

City of Clearwater, FL TLG case study submittal from TLG 2009.

Latinos now comprise the largest minority group in the United States

Working "lean" is a philosophy that seeks the involvement of all workers in the elimination of waste and the adding of value.

Leadership comes in many styles, and history is full of examples when a leader’s judgment was a critical part in the success or failure of an initiative.