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Organizational Policy
March is National Ethics Awareness Month: Make Ethics Your Personal Cause

What better time than during National Ethics Awareness Month to either craft a thoughtful strategy for strengthening the ethical culture of the organization...

CITY OF PEORIA, AZ ORGANIZATIONAL STRATEGIC PLAN
Survey Report
2010 Victoria Police Department Customer Survey Results

This is the 2010 Executive Summary of the Victoria Police Department's Customer Survey Results. The document outlines the background behind the survey, results, lessons learned, and how the Department intends on using the given feedback.

Intergovernmental Planning Agreement
Employee Recognition Program
Project / Research Report
Local Govt. GIS Strategic Planning

Strategic Plan (with hyperlinks) describing the pursuit of excellence in collaborative GIS planning and implementation in local government.

Project / Research Report
Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries

Over the past decade and a half, free access to computers and the Internet in U.S. public libraries evolved from a rare commodity into a core service.

2010 San Fernando Police Department Customer Satisfaction Survey Results
Project / Research Report
Survey of 311 Contact Center in Select Cities/Counties

This spreadsheet provides numerical data captured from various 311 call centers.