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Other Document
Outsourcing Information Technology: Concepts and Case Study

This case study was presented at the 2011 ICMA Annual Conference in Milwaukee.

Conference Document
The Five Stages of Denial When Rightsizing

This session is from the 2011 ICMA Annual Conference in Milwaukee.

Other Document
Challenges in Executive Compensation: Getting It Right

This session is from the 2011 ICMA Annual Conference in Milwaukee.

Other Document
Changed for Good: Leading Transformation in Your Organization and Your Community

This session is from the 2011 ICMA Annual Conference in Milwaukee.

Conflict Resolution
Process Improvement Tools: Progressive Techniques to Simplify Government Processes
Effective Applications in Performance Measurement
Charting a Course to Zero Waste
Keys to Resiliency in Recovering from a Disaster Part 1