
2011 Alliance Award Winner - Outstanding Achievement in Local Government Innovation...

In 2008, Village staff began a detailed review of operating practices and procedures.
The Lisle-Woodridge Fire Protection District and the Naperville Fire Department share a common border....

Influenced by Jim Collins’s Good to Great principles, the City of Livermore, California Leadership Team established five employee

This article provides a brief background of the San Francisco Department of Emergency Management(...)

This document describes the roles and responsibilities or Orange County 3-1-1 during an emergency.

This case study discusses 311 pre-planning efforts at Orange County’s Public Safety Communications Division.

The Our Future Mississauga, Ontario program was created as a way to help develop the community as a whole.
The Los Angeles County Department of Parks and Recreation Efficiency Initiative was developed in 2008 to encourage staff to take a fresh look at how we do our work