Ask or direct a staff member to do something unethical, and you place the person in an untenable position of great risk.

Animal control isn’t usually the first department that comes to mind when local governments think of process improvement, innovation, and best practices but it should be! A well-run animal control department costs about $4 per citizen annually but many local governments strip down the budget and hope that the costs can be covered by fees like pet registration alone. This usually leads to an ineffective animal control department that cannot cover its operating costs. There is also room for innovation in the message that animal control departments send about euthanizing and spaying and neutering

Managers are looking for ways to increase employee participation in defined contribution plans.

Collecting and using performance data can lead to measurable benefits.

"Welcome to Woodridge: The village with a future" presentation for ICMA Midwest Regional Summit 2014.