At the local government level, events can unfold quickly that demand immediate and thoughtful action by employees.

Public services provided by local governments are in dire financial condition in the aftermath of the Great Recession.

How are you reducing the risk of risk?

This story tells how Palmdale, California, is using one powerful tool to address its service needs.

When the Patient Protection and Affordable Care Act (PPACA) was signed into law in 2010, Cigna expected many of the major provisions to be implemented by 2014.

The town of Kiawah Island, South Carolina faced one of its biggest challenges in 2006.

Ask or direct a staff member to do something unethical, and you place the person in an untenable position of great risk.

Animal control isn’t usually the first department that comes to mind when local governments think of process improvement, innovation, and best practices but it should be! A well-run animal control department costs about $4 per citizen annually but many local governments strip down the budget and hope that the costs can be covered by fees like pet registration alone. This usually leads to an ineffective animal control department that cannot cover its operating costs. There is also room for innovation in the message that animal control departments send about euthanizing and spaying and neutering

Managers are looking for ways to increase employee participation in defined contribution plans.