It has never been easier to stay connected with others than it is today. You can call or text from your cell phone, send an email, Facebook message, Tweet, pin a picture on Pinterest, the list goes on! However, local governments are still looking for ways to reach the community and create a positive working relationship. This is much easier said than done but having a positive and effective relationship with the community can yield all sorts of  amazing benefits. These benefits can include increased public trust, more creative solutions to public problems, increased civic engagement, and even

Identifying critical tasks is key to deciding what to measure.