Resources on understanding the looming talent crisis, hiring a manager, assisting first-time managers, building an internship program, planning for succession, and more.
Alongside the American Councils for International Education, ICMA is implementing YSEALI Professional Fellows Program Sustainable Development and the Environment Institute theme.
Access student debt forgiveness support through Savi & help your employees see real savings.
Arranging discounts for products and services local government leaders can use in their personal and professional lives and can leverage in their day-to-day operations.
ICMA’s first National Study of 311 and Customer Service Technology made the association a national thought leader on centralized customer service centers. ICMA’s research focuses on how 311/CRM systems contribute to improved customer service, facilitate greater citizen engagement, support performance measurement, contribute to better local government budgeting, and aid in emergency response and recovery. Since 2009, ICMA has provided 311/CRM consulting services to local governments seeking to implement a 311/CRM system in their communities.
ICMA’s global initiatives support its mission and vision to advance professional local government and to create and sustain thriving communities throughout the world.
Articles published deal with professional issues in local government, particularly from the local government manager’s point of view.
The ICMA Blog provides resources on what’s happening in local government from staff and thought leaders.