Transparency is the principle of allowing those affected by administrative decisions to know about results and about the process that led to decisions.

Common questions about military base closure and reuse.

Here are some tips for hiring a professional city, town, or county manager or administrator.

ICMA's Program Excellence Award for Innovations in Local Government Management recognizes one or more local governments

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...

This article suggests that communities link citizen engagement, government policy and implementation, and performance measurement.

This article examines the experience of Little Rock, Arkansas in implementing a Neighborhood Alert System to increase the provision