Taking as a case study the City of Westminster, Colorado's, comprehensive performance measurement approach to the strategic plan

This report describes the process the City of Lynwood, CA, went through to select a CRM (Citizen Relationship Management) system...

The City of Lake Oswego Sustainability Plan is founded on ten Guiding Principles that provide the basis from which effective and sustainable decisions can be made.

The case study describes the Los Alamos 311 contact center, including development and implementation, cost, functionality and features, staff training

The EPA reports that if the energy efficiency of U.S. Buildings improved by only 10 percent, Americans would save about $20 billion and reduce greenhouse gases equal to the emissions from about 30 million vehicles. Local governments have a big role to play.

ICMA provides resources to help Members in Transition while they are between jobs.