We like to believe that we can plan for a desired future, but the reality is that we live in a complex world where many things are out of our control. I do not believe in traditional strategic planning as the means to overcome that uncertainty. I instead believe that scenario planning is the best way to realistically develop contingencies for likely futures. We have to be adaptive and organic and this mind set is in part necessary to be innovative.
What attracted attention on the Knowledge Network during 2012? What information did visitors find most interesting? Which blog posts resonated with readers?
The Performance Excellence Program is patterned after the Malcolm Baldrige Performance
Excellence Criteria.
Great plans, a better model, innovation and technology along with great people
The City of Kansas City, Missouri has formally collected performance data for over forty years.