Performance management topics on the Knowledge Network

Performance management topics on the Knowledge Network

“Concepts are simple but citizen involvement is not easy to do.”
John McGillicuddy, General Manager Mecklenburg County, North Carolina

This is the final installment of the Ambassador Book Review of The Ten Faces of Innovation, written by Tom Kelley of IDEO. In the previous two installments we learned about The Learning Personas (Anthropologist, Experimenter, and Cross-Pollinator) and the three Organizing Personas (Hurdler, Collaborator, and Director).