Performance management is your key to efficient and effective local government service delivery—for the public and for internal "clients." Successful managers recognize the importance of performance management for assessing and improving operations. As the leader in local government performance management for decades, ICMA provides this selection of resources to help you use performance data to facilitate decision making and promote accountability, transparency, and top-quality services.
5 Myths about Police Metrics
Public safety expenditures represent a large proportion of local government budgets--so it's important to measure the performance of these services. But managers and elected officials seeking to measure police performance struggle to determine the right metrics to use. Leonard Matarese busts some common myths about response time, staffing ratios, and other common measures.
Benchmarking: What Are You Waiting For?
Performance benchmarking can help you see how well you're doing and learn from the success of your peers. ICMA's Open Access Benchmarking initiative makes it easier to zero in on key measures and compare with other local governments. See how.
Gathering the Opinions of Hard-to-Reach Residents
See ten tips from Tom Miller for making sure your resident survey reaches all segments of the community.
Performance Information for the Public Revisited
Reporting performance information to the public can be scary, because the data can be misinterpreted or used inappropriately. Here are some guidelines and examples to help you take the fear out of performance reporting and share information transparently through your website and other channels.
Ten Common Community Survey Mistakes to Avoid
Local governments need survey results that are representative and reliable. Don't let these 10 common mistakes derail your community survey.
At a Glance: Aligning Strategic Goals with Measurable Outcomes
This Performance Alignment Guide from the Johns Hopkins University Center for Government Excellence (GovEx) provides a roadmap for local governments as they move through the steps from community goal-setting to the implementation of a sound performance measurement/management system.
Compared to What? Using Comparative Data to Improve Services
You’ve initiated performance measurement, identified key service areas, and collected data to measure effectiveness and efficiency. So how do you know how you’re doing? Learn how comparative data can help you to answer that question.
Want to Hear More about Performance Management?
Check out Performance Management posts in the ICMA Blog and add the Performance Management topic to your interests.
