Purpose:
Under minimal direction, this position assists in directing the activities and operations of the Building Services Department.

Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Assists with managing the maintenance and operations of City of Austin facilities and property, by managing multiple sections, work groups, or services areas; coordinating activities with other sections, divisions, departments or outside agencies; and providing complex administrative support to the Building Services Officer.
Develops, reviews and utilizes data collection and metrics to establish service and staffing levels and productivity data points for effectiveness and efficiencies of service delivery methods and procedures in daily operations.
Participates in the development and implementation of goals, objectives, policies and priorities for assigned service areas, programs and operations; recommends and administers policies and procedures, monitors outcomes, and recommends procedural and operational changes.
Develops audit practices for quality control analysis for facility infrastructure issues and needs.
Oversees and administers the daily operations of assigned service areas, programs and areas of operation.
Participates in the development and administration of Building Services annual budget, participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures and implements adjustments.
Oversees the activities for safety programs for assigned divisions and workgroups and oversees the planning for safety programs and activities and ensures compliance with safety and environmental requirements.
Manages and provides customer service to internal and external customers and responds to and resolves difficult and sensitive citizen inquiries and complaints.
Assists with development and monitoring of operations and maintenance, capital budgets and responds to deviations from cost/timeline projections. Provides financial managerial reports as required.
Assists with development and implementation of Building Services business plans in alignment with City of Austin business and strategic plans, initiatives and objectives.

Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of municipal asset utilization and regulatory and legislative issues.
Knowledge of building maintenance, practices, issues, and policies.
Knowledge of real estate management processes, practices, issues, and policies.
Knowledge of safety practices and procedures.
Knowledge of supervisory and managerial techniques and methods.
Knowledge of City practices, policies, and procedures.
Knowledge of fiscal planning and budget preparation.
Knowledge of the concepts of equity, including experience in applying equity frameworks to established laws, ordinances, and long-standing practices.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning an organizing.
Ability to use an equity lens and framework to create inclusive, diverse, and safe workplaces and community programs.
Ability to manage diversity, understand inclusion, and work with diverse communities or populations to build constructive and effective relationships.
Ability to structure a complex organization to meet changing environments.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to quickly recognize, analyze, and respond to irregular events and emergencies.
Ability to work with frequent interruptions and changes in priorities.

Minimum Qualifications:
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field to Business, Engineering, Architecture, Real Estate or related field, plus four (4) years of related experience in facility maintenance or management, including two (2) years of experience which were in a management capacity.

Graduation with a Master's Degree from an accredited college or university in Business, Engineering, Architecture, Real Estate, or related field may substitute for non-management experience up to a maximum of one (1) year.

Licenses and Certifications Required:
Any required licenses or certifications.
Requires a valid driver license.