Event Info


Eastern Time (North America)


ICMA Member

Registration closed.


Cover image of Effective Supervisory Practices 6th edition
Designed to help new and prospective managers become local government leaders, this six-part webinar series is based on the new Effective Supervisory Practices, 6th edition.

Supervisors set the tone for the team. Getting it right involves self-awareness, discipline, and training. But who has time to focus on personal growth when faced with the day-to-day challenges that come with the local government profession?

Enter the newly reimagined Effective Supervisory Practices Training Series. Based on the new 6th edition of ICMA’s bestselling Effective Supervisory Practices book, this six-part training series is designed to transform managers into leaders. Each session will last approximately 90 minutes.

This interactive, online, webinar series will demonstrate principles covered in Effective Supervisory Practices (6th Edition). Hosted by experienced managers and local government experts, this program is designed to impart real-life experience, best practices, and sound advice in the areas most important to a manager’s day-to-day role.

Who Should Attend

This program is designed as a primer for new supervisors. It not only offers pragmatic recommendations about the day-to-day duties of a supervisor, but also offers guidance for addressing the more complex challenges all managers confront as they seek to effectively communicate, motivate, and model ethical decisions to lead a team.

What You Will Learn

  • The difference between leading and managing
  • The tools to assist with establishing priorities and focusing work
  • How to hire the right people for your organization
  • The role in fostering a safe, harassment-free work environment
  • How good supervisors can motivate employees to become productive and fulfilled
  • How to turn a group of employees into a highly functioning team

Sessions Topics Will Focus on the Following Areas:

  • Keys to Leadership
  • Managing Effectively
  • Managing People Fairly
  • Getting the Work Done with Equity and Respect
  • Putting the Community First / Communicating with Confidence
  • More Keys to Leadership

A recording of each session will become available on demand shortly after the conclusion of the live event, and participants will have access to these recordings for six months after their purchase. Participants will also receive a certificate upon completion of the course. Group discounts are available. Visit the ICMA Learning Lab website for details and full course description.

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Our Expert Presenters:

  • Michelle Poche Flaherty, assistant city manager, Redwood City, California
  • Jessica Cowles, ICMA ethics director
  • Kiely Nose, assistant city manager/chief financial officer, Palo Alto, California
  • Rumi Portillo, chief people officer/human resources director, Palo Alto, California
  • Christina Flores, IPMA-CP, director of human resources, McAllen, Texas
  • Pamela Davis, MPA, assistant city manager, Boulder, Colorado
  • Marylou Berg, former assistant city manager/director of communication, Rockville, Maryland
  • Nicholas Kittle, CEO, Sustainovation LLC

New, Reduced Membership Dues

A new, reduced dues rate is available for CAOs/ACAOs, along with additional discounts for those in smaller communities, has been implemented. Learn more and be sure to join or renew today!