While we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher - a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices.

In this webinar, you'll join a panel of ICMA members as they explore internal steps your jurisdiction can take to enhance the customer experience. This webinar will cover:

• How to instill a commitment to customer service in your organization's culture
• Implementing internal customer service training programs
• How to tie performance measures and metrics to the budget and strategic plan
• Methods for collecting internal and external feedback on your efforts to improve customer service
• Hiring staff with positive customer service attributes

Speaker:

• James Lewis, city manager, Pismo Beach, CA

ICMA Practice Areas: [4] Staff Effectiveness; [6] Strategic Leadership; [9] Community and Resident Service

In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.