Stepping into the Assistant Chief Administrative Officer (ACAO) role can be both exciting and overwhelming. Whether you are newly appointed, aspiring to the role, or already serving and trying to regain clarity amid organizational chaos, this session is designed to help you reset, refocus, and succeed.

Inspired by the First-Time ACAO Handbook, Session 2: New ACAO Bootcamp offers candid insights and practical advice from experienced leaders who have navigated the challenges of serving as second-in-command. Participants will gain tools to confidently establish themselves in the role while building the trust and strategic partnerships necessary for long-term success. You will discuss:

• Tips for acclimating to the ACAO role and managing the transition from peer to executive leadership

• How to establish a clear vision and priorities to guide your impact and leadership approach

• Effective communication strategies for leading up, down, and across the organization

• How to strengthen your partnership with the CAO/City or County Manager and build a foundation of trust

Moderator:

• Peggy Castano, EMS operations manager, Collier County, Florida

Panelists:

• Alfred G. Battle Jr., assistant city manager, Clearwater, Florida

• Marty Hughes, assistant city manager, Kennesaw, Georgia

• Michelle Phillips, assistant city administrator, Oakland, California