This article shows how Wayne County, MI was able to deliver winter services under budget, despite drastic reductions in funding and while providing services during Michigan’s worse winter in 30 years. Wayne County used a four phase process to accomplish their plan. Phase 1 – identify inefficient areas of winter services; phase 2 – hold department head meetings and plan which inefficient area would yield the most savings if improved; phase 3 – have a department-wide meeting to talk about the challenges facing the department and share the strategies to solve those problems; and phase 4 – train the line staff to utilize the new service delivery methods. Lists the achievements of this approach such as a 3.2 million dollars savings.