The directors of agencies in the city of Baltimore, Maryland (651,000), collect detailed data on virtually every aspect of their operations. They and their deputies then meet with the mayor, the deputy mayor, and other senior city staff to review their progress along a number of performance indicators. The goal of the CitiStat program is to achieve efficient, effective, and accountable government. Matt Gallagher Director Citistat City of Baltimore 606 City Hall 100 North Holiday Street Baltimore, MD 21202 Phone: 410/396-4721 Fax: 410/625-8707 E-mail: matt.gallagher@baltimorecity.gov Web site: www.baltimorecity.gov/news/citistat/