The City of Kennedale began three years ago to thoughtfully examine its processes by driving efficiencies into the organization improving the delivery of services.  Internally, the City of Kennedale utilized the competing values framework espoused by Greg Innes, lean government processes through TechSolve, John Carver's governance process, implementation of requisite principles (Elliott Jacques), and principles of ethical decision making.  Externally, the city adopted a strategic plan - Imagine Kennedale 2015 to guide the work of the city council and the various boards.  This comprehensive approach has focused resources, led to greater regional collaboration and involvement, provided significant community infrastructure improvements, improved service delivery coordination and outcomes, and reduced operating costs and personnel.