In 2013, ICMA teamed up with its longtime Strategic Partner Esri, the premiere geographic information system (GIS) software solution, to begin a dialogue about what local government executives and staff need in apps, dashboards, and other smart tools to deliver services more efficiently and engage with their citizens more effectively. Since that time, ICMA and Esri have cohosted a number of White Boarding Exercises to learn more about the technology needs of local government officials. Download this document to learn more about the discoveries made during these exercises.