Evolution of a One Stop Permitting Shop: Coconino County integrated building permit best practices by listening to customers, reviewing current processes, understanding trends and embracing change – reorganizing permitting infrastructure in order to better serve clients. Community Development, Public Health Services District and Public Works employees found

renewed commitment to service provision by streamlining critical permitting processes into a new “one stop shop,” making regulations less arduous and shifting the focus from letter of the law to its intent. As a result, improved internal communication, simplified project management functions, tailored customer interactions and overall technical enhancements have greatly enhanced customer service.