This case study will follow the introduction of the Fast Actions & Solutions Teams methodology (aka FAST Path™) into the City of Ann Arbor (Michigan) as they worked to transform their culture from one of internal competition and silos to collaboration and sustainability. The process of coaching and developing the fifteen members of the internal action team lasted for less than eighteen months and left the city with a permanent resource for addressing any issues it might face. People were transformed, work was transformed, the culture was transformed, and its ability to serve its customers – its citizens – was also transformed.

This case study was submitted to the Alliance for Innovation for the 2010 Transforming Local Government conference.