This manual is designed to be a generic "user's guide" for a City of Charlotte Key Business Unit to utilize in completing a competition process. It should not be considered to be comprehensive but viewed as a systematic guide to direct the user through the basic steps of the process. Many of the items listed under a particular area may not apply to every agency or every competition process. They are provided to enable the user to make a conscious decision as to whether the item will apply to their process. Many other items are simply factors users should keep in mind as the process is followed.