ICMA's Public Safety Program Excellence Award in Memory of William H. Hansell, Sr., and Alice Hansell is awarded to a local government and its chief administrator for the most creative public safety program. ICMA presented the 2003 award in the greater-than-50,000 population category to the city of Clearwater, Florida, and City Manager William B. Horne for Operacion Apoyo Hispano (Operation Hispanic Outreach). This article describes the comprehensive outreach program--developed in recognition of the language barrier and traditional fear of police among recent immigrants--that incorporates an interpreter program, victim advocacy outreach, and domestic violence component. Learn more about ICMA's Annual Awards program.