Displaying 55 - 63 of 494 results
Blog Post
Customer Experience
Local Government Customer Experience
Benjamin Effinger, MPA, operations chief, public service division Los Angeles County

How customer journey mapping can enhance service delivery.

Article
FY2021 Transportation Grants Announced; Treasury Updates Pre-Award Rescue Plan Requirements
April 15, 2021

$1 billion in RAISE transportation grants announced.

Blog Post
Do Multiple Sustainability Objectives Affect the Speed of Local Procurement Processes?
Yifan Chen, Nicole Darnall, Justin Stritch, and Stuart Bretschneider of Arizona State University

Researchers at Arizona State University share results on public procurement efficiency.

PM Magazine
What You May Not Know About Strategy
March 30, 2021

Rethinking and reframing your strategy to change your approach

Blog Post
Strategic Planning
Charting Your Future by Developing Your Own Personal Strategic Plan
Cheryl A. Hilvert, ICMA midwest regional director

Takeaways from an on-demand ICMA Coaching Program webinar on personal strategic planning

PM Magazine
Building the Best Relationship with Your Council
January 29, 2021

Take an active role in shaping your council’s role and effectiveness

PM Magazine
Goodbye 2020, Hello 2021: Planning a Strong Rebound for the Year Ahead
December 30, 2020

Change is constant, so what's your pivot point for 2021?

PM Magazine
Is Your Municipality Ready for a Chief Strategy Officer?
November 30, 2020

It might be time for a gatekeeper for your plans and strategies

PM Magazine
Strategy Management: Innovation Beyond Planning
October 30, 2020

An evolving discipline that could be your organization’s key to success