This article provides a general overview of environmental management systems (EMS).

This article discusses streamlining the building permit application process in Carrollton, Texas; a response to customer frustration with the existing one...

This report describes today’s ITS department at the center of local government—interacting with all departments in a collaborative way...

This report was written to brief the local government manager on all the elements that determine whether citizens will be able to access online services...

This article addresses the impact that economic globalization, technological advances, and deregulation may have on state and local governments.