To facilitate rapid response in the event of an emergency, the city of Anaheim, California (328,000), has consolidated all of the digital information(...)

This short article describes how the city of Gardena, California, implemented a composite information system for customer service, including an automated citizen information system plus a service-request component.

This presentation discusses the value of local government blogs, as told through the experience of the city manager of Eden Prairie, Minnesota...

All types of organizations can suffer after a disaster.

After the state of California mandated that counties replace their outdated welfare eligibility software with a new system, CalWORKS Information Network (CalWIN),...

This short article discusses the Rowlett, Texas, InTouch system, an online relationship management system