A look at one of the case studies from the book Beyond Smart Cities: How Cities Network, Learn and Innovate.
In debunking the mystery it is important to think about why great performance is critical in today’s society. One explanation is the trend of rapidly rising standards. Whether it is reducing your police response rate, ecoming more transparent, or doing more with less, constituents and organizations are faced with the ever ending demand to improve performance.
We were involved in ongoing change and improvement. This is one of the reasons why we were so actively involved in the Alliance, because it was a hot bed of ideas.