Using the Disney customer service philosophy, now 33 different areas of Ottawa County, Michigan, are all using the same customer service approach.
There are times when transportation and other infrastructure work just as they should. Smart cities look for ways to make that happen all the time.
The San Jose Mercury News published a response by ICMA Executive Director Bob O'Neill to an article that questioned the value of a professional local government manager.
In this issue of Career Compass, Dr. Benest helps us appreciate the rookie mindset.