10 pointers for a successful leader’s game-changing practices.

This slide deck uses a variety of data from primary sources to illustrate the external forces affecting local governments

“We, as local government managers, are faced with growing service delivery and organizational development demands in a time of significant fiscal challenges. The way we have managed in the past is not the way we will need to manage in the future in order to maintain and grow sustainable communities. We will need a new skill set and so will our employees,” says Crandall.

New video of the city provides answers.

“As challenging as it is right now, this is also an exciting time to be in local government. This is the level of government where the people feel they are still in control of what happens to them. It is our obligation to renew their confidence and develop better ways to work as partners with residents and the private sector to improve communities as a team and not just as a bureaucracy.”