How much change has the organization undergone during your time as manager?
I would say that it has undergone quite a bit of change in terms of our approach to work, increased personal and professional development of staff and the enhanced quality of our service to the community.

When I joined the City, I found a great organization with wonderful people who were committed to providing excellent service to our residents.

In Part I of the Ten Faces of Innovation book review we explored Kelley’s description of the three learning personas. In Part II we delve into the Organizing Personas that Kelley describes: The Hurdler, The Collaborator and The Director.

An invitation for a CIGNA webinar discussing health plan funding solutions. It is aimed at helping you understand the nuances of various funding options...

In the Federalist Papers, the founders articulated their goals for a new system of government. Today's local governments need something similar to be ready to deal with the challenges they face.