A session at the ICMA 2016 Annual Conference in Kansas City called “Maintaining Trust through Civil Customer Service” focused mainly on social media and digital tactics.

THIS BLOG POST IS WRITTEN BY GUEST CONTRIBUTOR, JEFF DAVIDSON, "THE WORK-LIFE BALANCE EXPERT®".

3500+ attendees convened in Missouri’s most populous city to learn, share, network, and grow.

A practical guide to opioid management by local governments.

Exploring the need and interest in building a professional network of Asian Pacific American (APA) local government professionals