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This article discusses the five most commonly made mistakes in customer service and how to correct them.
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This article describes ways to make customer service work from the viewpoint of Arizona local government managers.
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This article describes the Unfunded Mandates Reform Act of 1995, suggesting that the signing of the Act does not mean that the problem of unfunded mandates is solved...
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This article lists twenty "guides" for creating a leaner organizational structure.
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This checklist presents new managers with tips to take care of their communities, organizations, and selves.
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This article discusses a series of Supreme Court decisions that limit local government's authority to regulate land use.