This article summarizes the experience of Fairfax County, Virginia in implementing a new citizen relationship management (CRM) database system...

Discusses the advantages of the council-manager versus the mayor-council ("strong mayor") form of government.

This article describes citizen governance projects in Ypsilanti, Michigan and lessons learned from efforts to involve in citizens in local government decision-making.

This ethics article discusses a situation in which the city manager was concerned about the implications of a settling an employee's sexual harassment claim.

It includes resources available to help local government entities in their search for qualified candidates and suggests ways to stimulate...

This article outlines the role played by staff state liaisons at ICMA and the services they can provide to members...