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Case Study
What Works: Information Technology Sample Case Study

Find out how Westminster achieved customer satisfaction ratings of 90 percent for its IT operation...

Case Study
What Works: Sample Procurement Case Study

Learn about how Reno achieved customer satisfaction ratings above 90 percent.

What Works: Sample Library Case Study
What Works: Highways & Road Maintenance Sample Case Study
Case Study
What Works: Code Enforcement Sample Case Study

Learn how the city of Moorhead, MN, encourages voluntary compliance with code violation notices in an average of six days.

What Works 2008: Electricity Load-Shedding in Charlottesville, VA
Case Study
What Works: Human Resources Sample Case Study

See how Queen Creek is able to complete external recruitments in almost half the time of many other communities...

Challenging Career Decisions
Project / Research Report
Mobile Workforce Management

Virtually every city and county across the country has a mobile workforce.