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Other Document
Havana Business Improvement District

Through the work of local partnerships, the failing Havana District of Aurora, CO was transformed into a thriving community center.

Case Study
Rapid Process Improvement

Rapid Process Improvement is a process improvement methodology adopted by the City of Lakeland to help build a culture of continuous improvement through employee empowerment. 

Project / Research Report
Transforming Livermore 2010 Teams – A good to Great Manifestation

Influenced by Jim Collins’s Good to Great principles, the City of Livermore, California Leadership Team established five employee

Project / Research Report
San Francisco 311 Customer Service Center

This article provides a brief background of the San Francisco Department of Emergency Management(...)

Project / Research Report
Orange County Government 3-1-1

This document describes the roles and responsibilities or Orange County 3-1-1 during an emergency.

Project / Research Report
Hurricane Preparedness

This case study discusses 311 pre-planning efforts at Orange County’s Public Safety Communications Division.

Other Document
Our Future Mississauga

The Our Future Mississauga, Ontario program was created as a way to help develop the community as a whole.

Project / Research Report
Los Angeles County Department of Parks and Recreation Efficiency Initiative

The Los Angeles County Department of Parks and Recreation Efficiency Initiative was developed in 2008 to encourage staff to take a fresh look at how we do our work

Other Document
Comprehensive Green Action Plan (C GAP)

The Village of Schaumburg, IL recognizes a need to reduce greenhouse gas emissions