In this tip sheet, two 311 managers share stories of how their 311 call centers played a pivotal role in the aftermath of the disasters that hit their communities...
This report describes the training opportunities afforded to 311 system personnel through U.S. Department of Homeland Security's National Incident Management System(...)
The City of Windsor Heights, IA created a citizen engagement program to help close a growing communication gap between the city
Following the 2000 National Census, the City of North Miami,FL realized that only 56% percent of residents responded to the questionnaire.
The WATCH portal is a single point of reference for Wake County , NC residents to review how their tax dollars are being spent
PC 4 Me is a collaborative effort between the City’s Solid Waste Services Division
2011 Alliance Award Winner - Outstanding Achievement in Local Government Innovation...