There are four critical steps to take within the first 24 hours after a suspected security breach.

Here are 10 basics to effectively lead useful change.

Tips from ICMA’s InFocus report can guide a local government’s preparations for crisis communication. icma.org/crisis_communications.

Look around your office. Has a 1,000-pound wild animal taken over your organization?

The true meaning and value of effective communication can be realized by focusing on the listener and tailoring your message accordingly.