It is tough for any organization to hardwire a knee-jerk yes response into its culture. It requires not only a sincere desire to serve the customer, but also an obsession to do so.

Data suggest that the workplace is the engine that drives excellent service delivery and resident opinion about the quality of community life.

How your community can assess the level of risk for drug abuse.

Recruiting/retaining qualified personnel, succession planning, and staff development rank as most important for 2nd year in a row by state-local government HR managers.