Oklahoma City, Oklahoma<br />By 2010, so many people had moved out of the core of Oklahoma City that neighborhoods were suffering from apathy, vacancy, and blight. The city assisted people with home repairs and made some small improvements, but these efforts were too scattered to have an impact. Recognizing the problem, the city council and the…

In the next few days, there will be a strong need for increased communication with citizens during Hurricane Matthew.

In this issue of Career Compass, Dr. Frank Benest presents a road map for redefining yourself in the minds of others.

A session at the ICMA 2016 Annual Conference in Kansas City called “Maintaining Trust through Civil Customer Service” focused mainly on social media and digital tactics.