This article discusses streamlining the building permit application process in Carrollton, Texas; a response to customer frustration with the existing one...

Adopted in June 2001, this City of Leander, Texas (2008 U.S. Census Estimate population: 25,424) ordinance establishes a code of ethics for officials and employees(...)

This article presents the reasons a local government might conduct a citizen survey and summarizes key strategies to ensure the success and accuracy of surveys.

This report describes strategies for preserving open space, common land conservation financing methods and funding sources...

This article outlines a quantitative approach to establish a ranking of major projects by priority in order to improve project completion....

This article summarizes the experience of Fairfax County, Virginia in implementing a new citizen relationship management (CRM) database system...

Discusses the advantages of the council-manager versus the mayor-council ("strong mayor") form of government.