This article discusses some basic customer service techniques that have been tested in the public sector.

This ethics column discusses Tenet 4, "length of service".

This session focused on how the town of Okotoks, Alberta, Canada, uses technology to provide residents with a "virtual town hall," allowing them to log on(...)

Policy listing pay rates for bilingual employees and how program is administrated...

This document presents testimony of Jennifer Klein of the Ohio Environmental Protection Agency (OEPA) in support of the Uniform Environmental Covenants Act (UECA).